These Terms and Conditions (“Agreement”) are between you and FWB s.r.o.. (“Company”). In consideration of the right to access and use the websites located at the lum-tec.eu, (each, the “Site” or the “Website”), and receive the Products offered through the Website, you agree to the terms and conditions of use set forth in this Agreement and acknowledge that you are at least 18 years of age. YOUR USE OF THE WEBSITE AND THE PRODUCTS SOLD THEREON CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMENT AND INDICATES YOUR WILLINGNESS TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH HEREIN. This Agreement applies to the products currently offered by the Company and any products that the Company may choose to offer in the future (collectively, the “Products”). Lum-tec.eu reserves the right to change the terms and conditions listed on this page at any time without notice.
All prices are listed in EUR.
If you decide to return the purchased item, you have 7 days from the date of delivery to return it.
For international returns, please be aware that any return shipping duties/taxes charged to lum-tec.eu /FWB s.r.o./ will be deducted from the refunded amount.
We hope you understand that a returned watch can´t be considered as a new one anymore and the additional re-sale is limited. It is impossible to wear a watch, even for a short time and not get it blemished in some way. Resized or modified watches with links removed will not be eligible for returns. / for more details please see the "order cancellations and returns".
Unfortunately we are unable to accept returns for any watches we no longer carry on our site.
SIMPLE & EASY RETURN INSTRUCTIONS
Ensure the watch has not been worn or sized. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc).
Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments.
**Please allow up to 7 business days after lum-tec.eu /FWB s.r.o./ receives your return for your refund/store credit to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product**
Retuns of the damaged straps: when the strap gets damaged during the warranty period please send it back immediatelly. Please provide the tracking number after the strap was shipped back to us. We will inspect it and provide the proposal for solving the issue. We may fully or partially refund or replace the strap. Straps that were used in any way that is not normal are not subject for the refund.
Shipping charges for any non-defective returns are the responsibility of the customer.
For the Returns please the following address:
Roznavske Bystre c.227
049 31 Roznavske Bystre
ORDER CANCELLATIONS AND RETURNS
Orders are processed and sent to our fulfillment center within 4 hours of the order being completed. You can cancel an order at no charge if we are notified within 4 hours. Please call us at 00421/944 828 500 between 9am-2pm Central European Time for immediate assistance. Orders cannot be cancelled after they ship. For all of the orders the 25% general return fee is applied. This fee applies due to the handling, packing,shipping process and the final testing of the products before the shipment. Returned product can´t be re-sold as a new one anymore and the retail price of such a piece is a way lowered. Shipping costs which are carried by the Company are also not the subject of the refund. Returned watches are usually used for presentational purposes, affairs, donations or watch exhibitions. We generally do not re-sell the returned watches!
General return fee of 50% is applied for the pre-orders which are cancelled shortly before the end of production or after the confirmation email is sent. There is usually at least 4 months period to cancel the pre-order and do not cause any confusion as each model is produced for the specific customer. Cancelation causes huge additional delays in pre-order shipments to other customers + each pre-ordered piece is custom cleared. Pre-order is exclusivelly on hold and will be shipped right after we receive ready to go piece from US. This is kind of a psychological issue to make customers think twice in placing the pre-order...
If orders are received damaged or in unsatisfactory condition, Lum-tec.eu must be notified within 24 hours of receipt of delivery for the right for any return privileges.
Most items ship within 2 business days from the point the order is received. Unfortunately we are unable to cancel orders if we aren't notified within 2 hours of the order being placed. In limited circumstances, we are able to cancel an order before it ships but there is a 20 Eur fee applied. Lum-tec.eu warehouse is closed on weekends and SK national holidays. Orders placed after 12:00pm will ship the next business day soonest. In the event we are out of stock and unable to obtain inventory, an email will be sent to the buyer conveying this information. Watches.com reserves the right to change the shipping method and shipper at any time as long as the length of shipment time in transit does not change significantly.
Once items are shipped, liability is covered by the terms of the carrier. We will ship to the address specified by the customer. If you did not provide us with an accurate address, neither lum-tec.eu /FWB s.r.o./, nor the shipping carrier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to lum-tec.eu within 48 hours of delivery, otherwise it is ineligible for any insurance or refund claims.
If you have any questions or concerns, please do not hesitate to contact us. We are committed to excellent customer service and will do our best to resolve any issues.
The shipping charges on our site cover freight and include insurance. International and domestic shipments which have watches stolen from the packaging during transit are not covered by this insurance. The insurance applies only to non-delivery of packages as lum-tec.eu /FWB s.r.o./ cannot insure the security and reliability of the recipient's local postal system. All customers need to notify lum-tec.eu /FWB s.r.o./ in the event they haven't received the box within 20 days so we may issue a tracer. No refunds/reshipments can be done if lum-tec.eu /FWB s.r.o./ has not been notified.
Duty, taxes, handling charges etc. may be assessed by your local postal office/customs office for international orders, and are NOT included in the charge from our site and lum-tec.eu /FWB s.r.o./ is not responsible for these additional local charges. You may receive a separate bill for these additional charges from your local agency and this is not a reason to refuse the shipment as lum-tec.eu /FWB s.r.o./ has no control over these costs. Please check with your local customs office prior to placing an order to further clarify any possible fees. All refused/undeliverable orders for any reason will be charged a 20% re-stocking/re-processing fee of the total purchase price.
By placing an order, you accept that lum-tec.eu /FWB s.r.o./ and its affiliates may contact you via email with any future communication with regards to sales, specials, or any other announcements. At any given time, if you wish to opt-out of this, please click Unsubscribe at the bottom of the email you received to be removed from our email list.
The water resistance description is theoretical and refers to a water intrusion prevention depth that assumes both the watch and the water are motionless. That never happens in the real world. Such tests are carried out in laboratories under strict conditions. An arm moving under water increases the pressure on the watch as does the movement of the water.
To use a watch for even recreational scuba diving it should have both a screw down crown and a screw on case back. A watch with both of these features will have gasketed protection that will assist in prevent water intrusion. If the watch is a chronograph - it should also have screw down pushers.
1 meter = 3.3 feet
1 ATM (atmosphere) or bar = 10 meters
Watches labeled "water resistant" can withstand splashes of water but should not be submerged
"50 Meters" - should withstand very short exposure to water (running your hand under the tap or in a sink for a second)
"100 Meters" - for use in a swimming pool
"200 Meters" - for use in recreational scuba diving
Greater than 200 Meters - suitable for deeper diving
...and...don't bathe with a watch on. Soap and shampoo suds can reduce the surface tension of the gaskets and allow water to penetrate as well as damage the gasket.
The Website presents information and content, including but not limited to text, graphics, software applications, game engines, video and audio files and photos, other than User Content (as defined below), as well as the compilation thereof ("Content"), that is owned or licensed by the Company, its parents, subsidiaries, affiliates and assigns (collectively, "lum-tec.eu /FWB s.r.o."). The Site may also include materials owned by third parties and posted on the Site by virtue of a license, grant or some other form of agreement between the third party and Watches.com. When used in these Terms and Conditions, "we", “us” and "our" mean lum-tec.eu /FWB s.r.o./.
In the event that a lum-tec.eu product is mistakenly listed at an incorrect price, lum-tec.eu reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Lum-tec.eu reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, lum-tec.eu shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by lum-tec.eu /FWB s.r.o./ without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Through the Website, you may be able to purchase from lum-tec.eu the Products. Lum-tec.eu reserves the right to change, suspend and discontinue any aspect of the Products at any time, including but not limited to the nature of the Products offered, databases, hours of availability, and equipment or software needed for access or use. Watches.com has no control over your use of the Products. Nevertheless, Watches.com reserves the right to prevent you from using the Website for any reason, in its sole discretion. You agree that you are solely responsible for all fees, taxes and expenses which may be incurred through your use of the Website and purchase of the Products.
These Terms and Conditions set forth the entire understanding and agreement between you and us with respect to the subject matter hereof. If any provision or provisions hereof shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be in any way affected thereby. Except as described herein, you may not assign these Terms and Conditions without our explicit consent. You are responsible for fees associated with gaining access to the Website, including the fees associated with the equipment necessary to access the Internet and the fees charged by your Internet service provider.
Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
- As of October 11. 2019 PayPal money processor company does not refund the fees /4,9% - 6,9% + 30 cents/ which were paid by a customer. Therefore the Seller is not able to refund the PayPal fees. This relates to both of the partial or full refund issued for any reason..
- As of September 5.2020 Premium models over 600 Eur will be assambled after the order is placed! Customer will be noticed once his piece is ready for the shipment.